ORDERS

  • Can I cancel my order?

    We don't want to keep you waiting! Therefore, we try to ship the orders as fast as we can with no extra delays. This means that we are unable to cancel your order. If you have entered an incorrect delivery address at checkout or need to change your shipping method, you may not need to cancel yo...

  • Can I change or edit my order?

    We don't want to keep you waiting! Therefore, we try to ship the orders as fast as we can with no extra delays. This means that we will be unable to make any changes to your order in most cases. If you have entered an incorrect delivery address at checkout or need to change your shipping method...

  • How can I pay for my order?

    We have got your back! The accepted payment methods at Leo.intown are the following: VISA MASTERCARD AMEX PayPal Google Pay Apple Pay and more

  • How do I track my order?

    You will receive a shipment notification with a tracking code once your order has been shipped. Please allow 1-3 working days to get your order ready before the shipment. We will automatically email a tracking link, to the email used to purchase. Your tracking number will automatically update w...

  • I did not receive the confirmation email.

    Please ensure that you have filled in the right email address to your order details. Depending on your settings and host, our mail may have been directed to a junk or 'Promotions' folder. If you are still not able to find your confirmation email, please contact us at support@leointown.com.

  • I entered the wrong shipping address.

    Please be sure that you have filled in your shipping address details correctly before your process your order. Unfortunately, we are not able to edit your shipping details after your order is received. Strangers&Lovers are not responsible if these details are incorrect. You can log in to yo...

  • I have not received a part of my order.

    If you're missing part of your order, we might have sent it in more than one parcels. In this case, you will receive one dispatch email per package. This is more likely to happen if your order is quite large or a few products are not in stock at the moment but will be soon. We do that because we...

  • Is it safe to shop online?

    You can be assured that shopping with Leo.intown is safe! Choose among different payment methods: VISA MASTERCARD AMEX PayPal Google Pay Apple Pay more We guarantee that the transmission of your card details is completely secure, thanks to using the highest security standards, and your payment w...

  • My order was cancelled or modified

    When we receive your order, we need 1-2 business days to process it. We do not ship out on weekends or holidays. In this period, we double-check the following: Product/s availability. There are occasions that some products or variants might be out of stock but still be shown as available in the ...