BRAZIL
LEO.INTOWN gladly accepts returns for items 10 days from the delivery date and provide you with a gift certificate or a refund.
- We refund all full-priced items, excluding accessories, swimwear and lingerie.
- Create a return request and make sure to fill out all questions.
- Please allow 1-4 working days for your request to be reviewed.
- When and if your request has been approved, you will receive an email including the SHIPPING LABEL, which will also be attached to your return form.
- Please note that we can ONLY accept return parcels under the shipping label that our Company provides.
- Items must be posted in the mail within 7 days after your return request has been approved. Any items posted after this timeframe may be denied.
- Items must be returned in their original condition, including tags, bags, and sanitary labels.
- Once LEO.INTOWN receives your returned package, all returned items will be inspected before a refund or store credit is issued.
- If you don’t specify your return method, we will issue a Gift Certificate in exchange for the returned items.
- Please note we are only able to issue one return ticket per order. Please ensure all items you are looking to return are included In the return request form.
LEO.INTOWN will not issue a refund on parcels that do not abide by the above-mentioned instructions.
RETURN FEES
- Gift Certificate - FREE RETURN SHIPPING
- Refund - We will deduct the return shipping cost mentioned below from your refund.
1-2 items - $19 USD
3+ items - $23 USD
Please create a return request and make sure to fill out all questions.
Please read here our Full Return Policy.