RETURNS & EXCHANGES

  • Can I exchange an item?

    Unfortunately, we do not offer exchanges. If you require a replacement, a different colour or an alternative item/s, return your items first for a refund or store credit and place a new order following our returns policy. Follow this link to return your items.

  • Can I return SALE items or items purchased with DISCOUNT codes?

    Sale Category Items or items purchased with DISCOUNT CODES* will be returned and refunded ONLY with Store Credit. Please remember that we will cover the returning cost/fees if you wish to return your items for store credit. Click here to find more information about the return shipping fees depe...

  • Can I use a different shipping label to return an order?

    Please note that Leo.intown can only accept return parcels shipped with the shipping label that our company provides. We will not identify an order with a different tracking number than the one we have provided to our customers. Our company will not issue a refund on parcels that do not abide by ...

  • Do you refund the original shipping cost?

    Please note that the original shipping fee of the order is non-refundable.

  • How can I track the status of my return?

    You can always check you return form for any updates or information about your returning parcel.

  • How do I return my order or part of it?

    Leo.intown will gladly accept returns of full-priced, undamaged and unaltered items with all internal garment tags, providing you with a GIFT CERTIFICATE or a REFUND. The return process must start within ten days from the delivery date (as shown on the shipping carrier's official site). Visit o...

  • How long does it take to get my refund?

    Once we have received your parcel, it might take 3-15 working days for your refund to be issued. We will notify you via email as soon as we issue your refund. Please check your bank account as the refund will be shown under Soda&Water Ltd or Leo.intown. Please also note that it can take 3-5 ...

  • I received an incorrect, faulty or damaged item

    In the unlikely event, you received a faulty or incorrect item; we are happy to replace it if there is a manufacturing defect. We need to inform you that this service is only valid for up to ten days from the date you received your order (as shown on the shipping carrier's official site). We kind...

  • What are the requirements for a return?

    LEO.INTOWN will not accept returns on the following items: Gift Cards All products must be returned: In the original packaging with all the tags attached (when provided) Free from makeup or fake tan Free from any scent of perfume or powder With no scratches or other damages on the lenses or on ...

  • What are your refund options?

    We support the following refund options: Refund to the original payment method Refund to store credit (if applicable) Please note that the original shipping fee is non-refundable.

  • What is the shipping cost for a return?

    We will cover the return cost if you wish to return your items for store credit. If you ask for a refund, please click here to determine the package's exact returning cost depending on your country.